Privacy Policy

Last updated: 8 February 2026

1. Information We Collect

We collect information you provide directly:

  • Account information: email address, name, organisation name
  • Files you upload to the Service
  • Lead data collected through your gated files (names, emails, company names)

We also collect usage data automatically:

  • File view and download events
  • Device and browser information
  • IP addresses (for analytics and security)

2. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service
  • Process file sharing and lead capture
  • Generate analytics and reports for your dashboard
  • Send transactional emails (magic links, notifications)
  • Improve the Service and develop new features

3. Data Storage and Security

Your files are encrypted at rest and in transit. We use enterprise-grade cloud infrastructure with industry-standard security practices. Access to your data is restricted to authorised personnel only.

4. Lead Data

When you enable lead capture on a file, visitors who complete the form consent to sharing their information with you (the file owner). You are responsible for how you use this lead data. We store it securely on your behalf and you may export or delete it at any time.

5. Data Sharing

We do not sell your personal information. We may share data with third-party service providers who help us operate the Service (hosting, email delivery, payment processing). These providers are bound by data processing agreements.

6. GDPR Compliance

We process data in accordance with GDPR requirements. You have the right to access, correct, or delete your personal data. You may also request data portability or object to processing. Contact us to exercise these rights.

7. Data Retention

We retain your data for as long as your account is active. Upon cancellation, data is retained for 30 days before permanent deletion. You may request immediate deletion by contacting us.

8. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email. Continued use of the Service after changes constitutes acceptance.

10. Contact

For privacy-related questions or to exercise your data rights, contact us at hello@gatedocs.io.